Frequent questions

What time is Check-In and Check-Out at the hotel? 

at the hotel?

Check in: 15:00 - Check out: 12:00.

What is the hotel's policy regarding early check-in and late check-out?

Subject to availability.

What is the minimum age to check-in at the hotel?

There is no minimum age.

Do you have room service? schedules and additional costs?

No.

What are the opening hours of the common areas (restaurants, swimming pools, spa)?

Spa from 07:00 to 19:00

Swimming Pool from 07:00 to 21:00

Restaurant from 07:00 to 21:00

Where can I see the menu or the menu of the restaurant (if you provide the service)?

In services on the web page.

Can I bring food and beverages into the hotel and into the room?

No.

Does the hotel offer towel service for the beach or swimming pool? (for those htls that apply)

Yes.

Are any vaccinations required to enter the htl?

No.

Tours and additional services (for htls that apply)?

Yes.

 Where is the Hotel located?

Km 2 via Riohacha, Palomino, La Guajira

Do you offer free parking?

Yes.

What is the nearest airport?

Santa Marta Simón Bolívar Airport, 90 km , add the option of transfer with charge, look at the option of riohacha airport 110 km almirante padilla.

Do you offer private transportation service?

There is no private transportation service, however, guests are provided with assistance in finding their own means of transportation.

Do you offer an internship?

Yes, depending on availability.

How can I book my birthday at the hotel or other types of events at the restaurant?

Reservations by phone or WhatsApp.

What are the hotel's plans?

Tourism and entertainment.

Can I book multiple rooms?

Yes.

Can I enter food and beverages?

No.

What payment methods are offered on the website and at the hotel?

Credit Card, Transfers, PSE.

What is the hotel's cancellation policy?

For reservations with flexible policy you can modify or cancel up to 48 hours before the arrival date.

For reservations with non-refundable policy no modifications or cancellations are allowed after the reservation has been made.

What is the smoking policy at the hotel?

Non-smoking.

Does the hotel allow pets?

No.

What type of currency is accepted at the hotel?

Colombian Pesos

      What is the weather like in the destination?

Between 26 and 36 degrees. 

Do I need to bring an electrical adapter?

Yes (international), No (domestic).

How does public transportation work?

Tuctuc service to town and intermunicipal transportation to other destinations.

Is the water in town drinkable?

No.